Delivery Information
1. Taste of My State (ToMS) ships all orders using registered domestic
courier companies and /or speed post only.
2. To retain the freshness of the products, we do not stock the products in
bulk. Hence once the order is placed depending on its availability we would be
shipping the product in 2-3 working days.
3. In situations outside of ToMS’s control (Product unavailability, Public
holidays, Strikes, Natural Disasters etc.), there could be a delay in shipping
the Order.
4. Products will be delivered to the address mentioned by the customer while
placing the order. ToMS will not be responsible for delivery delays in case an
incorrect or incomplete address was provided. ToMS will not deliver to post-box
only address.
5. The Customer can track their order on the ToMS website using the tracking
number provided by the Courier company. The timings and days of delivery will
be as per the policies of the Courier company. Any special requests for delivery
time slots should be taken up directly with the Courier company by the
Customer.
6. Delayed delivery for whatever reason shall not entitle the customer to any
damages or compensation. Refund or replacement would be done based on the
Refund and Replacement policy given on the ToMS website.
7. In case of damage to the food items due to incorrect handling by courier
company or any other issues, please send us details of the damage with
photographs immediately to Customer Service email ID customerservice@tasteofmystate.in.
A decision on refund will be taken after review by ToMS. We will be sending out
food items well within the expiry date of the items, in case the shipment was
delayed and the items have become old or are in bad condition, we can process a
refund or reorder based on customer's preference. No claims can be made for
refund for any other reasons.
8. For any changes to the Order, please contact us by phone or email within 24
hrs of placing the order . ToMS will try and accommodate the changes as much as
possible depending on order status and other parameters. No changes would be
accepted once the order has been processed/shipped.
9. Some of our products are shipped from our warehouse while some are purchased
from the vendors after an order is placed, and then shipped. So depending on
the products ordered, sourcing, product availability, courier restrictions etc.,
the order may be processed using multiple shipments, and reach the customer on
different days.