ToMS has established a fair
and reasonable Refund and Cancellation policy:
- For
Refund/Replacement and Cancellation requests, please write an email to customerservice@tasteofmystate.in.
- Cancellations
will be considered only if the request is made within 24 hours of placing
an order. ToMS will take a decision on the cancellation request based on
the current order status among other factors. For example, if a purchase
from the vendor has been initiated or if the order has already been
shipped, it will not be possible to cancel the order.
- Cancellation
requests will also not be approved for products that the ToMS marketing
team has obtained for special occasions like Onam, Christmas, Holi,
Diwali, Valentine’s Day etc. These are limited occasion offers and
therefore cancellations are not possible.
- Refund/Replacement
requests will be considered only if the request is made to the ToMS
customer service team within 24 hours of receiving delivery of the item.
The reasons for example could be an incorrect item was shipped, or the
product has gone bad. It is the responsibility of the customer to provide
adequate information (including photographs) to help ToMS take a decision.
There will be no refund if the taste of the product is not to the
customer’s liking or if the customer thinks it is not good enough as long
as the product is within expiry date.
- In case
of receipt of damaged product, please report the same to our Customer
Service team within 24 hours of receipt of the shipment. The Customer
should provide adequate information (including photographs) so ToMS can
take it up with the Courier company. ToMS will provide refund/replacement
to the customer in case of a positive decision.
- For
product replacements, the customer will be shipped a new packet of the
same product. In case the same product is not available, an equivalent
product will be shipped after discussion with the customer.
- ToMS
will usually process refunds within 1-2 business days after a refund
request is approved. The request is then passed on to our Payment Gateway
partner, they have advised it takes them 7-10 business days to process the
refund request and refund is calculated by NEFT.